We accept all major credit and debit cards (Visa, MasterCard, American Express, and Discover) processed securely via Stripe, as well as PayPal. All transactions are encrypted and PCI-DSS compliant.
Yes. Your security is our top priority. Our website uses industry-standard SSL encryption, and all payments are handled by trusted global payment providers. We never store or have access to your full credit card details.
Prices are displayed in your local currency where supported — including AUD, GBP, CAD, EUR, ILS, NZD, and USD. Your currency is selected automatically based on your location and can be changed manually using the currency selector on the site.
We ship from fulfillment centers in the US, Europe, and Asia depending on your location and which product you’ve ordered. We’ll always ship from the location that gets your order to you fastest.
After an order processing period of 2–5 business days, estimated delivery times are:
USA, Canada & Europe: 10–20 business days
Australia & New Zealand: 10–30 business days
Central & South America: 15–30 business days
Africa: 15–45 business days
These are estimates. Customs processing in your country can add time outside our control.
Yes. Once your order has shipped, you will receive an automated email with your tracking number. Please allow 3–7 days for tracking updates to appear.
Possibly, depending on your country. Any duties, VAT, or import fees are set by your local customs authority and are the buyer’s responsibility. We’d recommend checking your country’s import thresholds before ordering.
30 days from delivery. Items must be unused, in original condition, and in original packaging. Email support@holdform.com before sending anything back — we’ll confirm the correct return address and process.
Contact us within 48 hours of delivery with clear photos of the product and packaging. We’ll arrange a replacement or full refund. No arguments, no runaround.
Email support@holdform.com with your order number and reason. We’ll respond within 24–48 business hours with return instructions.
Orders can be canceled within 12 hours of placement. After this time, the order may already be processed or shipped and cannot be canceled.
If your order hasn’t arrived within the estimated window, email us. If the carrier confirms the package is lost, we’ll send a replacement or issue a full refund — your choice.
Email: support@holdform.com Response time: within 24–48 business hours
