Last Updated: December 2025
If something isn’t right with your order, we’ll fix it. Here’s how the process works.
We accept returns within 30 days of delivery. Contact us at support@holdform.com before sending anything back — we’ll confirm the return address and process.
To qualify for a return:
Items showing signs of wear, damage, or misuse are not eligible.
Contact us first at support@holdform.com with your order number. We’ll provide the correct return address and instructions.
Return shipping is at the customer’s expense unless the item arrived damaged or incorrect — in those cases we cover it.
If your order arrives damaged or you receive the wrong item, we will resolve it at no cost to you.
Once your return is received and inspected, we’ll notify you of approval within 3–5 business days. Approved refunds are issued to your original payment method within 3–10 business days.
Partial refunds may apply if items are returned in a condition inconsistent with the original.
We replace items that arrive defective, damaged, or incorrect. For size or style changes, please return the original item and place a new order.
Contact us within 12 hours of placing your order to cancel. After that, fulfillment may already be underway — contact us anyway and we’ll do what we can.
Any duties, VAT, or import fees charged by your local customs authority are the customer’s responsibility. These are government charges outside our control and are non-refundable by Holdform.
If something goes wrong, email us first. We resolve legitimate issues without dispute processes — that’s the point of having a support team. If you contact your bank before contacting us, we may be limited in what we can do to help directly.
Questions? 📧 support@holdform.com 🌐 holdform.com
